Privacy policy: how we protect your personal information

This Privacy Policy explains how we use information you provide us with or that we collect about you. We take your privacy extremely seriously, and will store all your personal information securely and in line with applicable data protection laws.

This Privacy Policy is part of the Terms & Conditions of using this website, so please read it carefully.

The laws you are protected by

 As we are a UK company, you are protected by UK and European data protection laws, specifically the Data Protection Act 1998. We are registered with the UK Information Commissioner's Office (our registration number is Z6639808).  

Information we gather about you

We always aim to gather only the information we need in order to provide you with the service you are using. 

a. Information you give us: At registration, you provide us with information about yourself such as your name, date of birth, place of birth and email address. We also receive information from you when you get in contact with us, and sometimes if you reply to a survey.

b. Information within your story and other content you create on the website: If you create content on the website, we also receive and use that information. This may include personal information about you and other people. 

c. Information other people share about you: We may also receive information about you from other users of the service, for example if they post comments, notes or tags that relate to you.

d. Other information we receive about you: When you use our services, we receive information about what you do during your visit, such as when you click links, upload content, or share your story. We also receive some information about the device you use to access our service, your IP (Internet Protocol) address, the browser you use, your location, how big your screen is, or the pages you visit. We may also receive information from other websites, such as Facebook, if you sign in using them or otherwise use them within our service (for example to share or like something on the site).

What we use this information for

We use this information:

a. to manage the website (including your account) and provide features to you;

b. to provide advanced website features to you and others, including creating a family tree from your story;

c. to understand your needs to help us improve the website or the way we do business;

d. to communicate with you, including sending you emails;

e. to provide you with information on how to start your family history on some of our other websites we operate such as findmypast, including relevant matches to historical records. If you decide to share your story on other sites, including our own sites (e.g. findmypast), the Terms and Conditions and Privacy Policies of those sites will apply to such use; so read those documents carefully also;

f. to tell you about relevant products from Warner Bros. Television Production UK Limited (WBTPUK): it is the company that owns Wall To Wall, the company that makes and owns the Who Do You Think You Are? TV programme.

You give us permission to use your information for these purposes and also to provide you with new services in future.

We use high quality security technology and processes

We keep your details safe when you sign in using encryption. We always use up-to-date technology security standards and make every effort to keep our systems as secure as they can reasonably be. Please be aware that although our systems are secure, your information might be intercepted on its way to us via the internet, although it is extremely uncommon for this to happen. 

Who we share information with and disclose it to

We will not, sell, rent, trade or otherwise disclose your personal information to any other third party other than as set out in this policy.  If we run a promotion or competition where your information would be shared with a third party for marketing purposes, we will make that very clear and will ask your permission first.

Warner Bros. Television Production UK Limited (WBTPUK):We share your information with WBTVPUK: it is the company that owns Wall To Wall, the company that makes and owns the Who Do You Think You Are? TV programme. It is the joint data controller of any personal information that you provide to us when you use this service, and may contact you in the future to send you information about other relevant products that they own and other programmes they make. WBTVPUK is registered in England, company no. 7329044, and has its registered offices at 98 Theobald’s Road, London WC1X 8WB.

Group companies: We may disclose your personal information to any member of our group which includes our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

Companies working on our behalf to provide a service: We may work with companies who will need to store and use your personal information on our behalf. We have contracts in place with them to control their use of your personal information and make sure they only use your personal information for the purposes allowed.

If we sell Who Do You Think You Are? Story, Findmypast Ltd,or a substantial part of our assets, your personal information will be transferred to the new owner.

We reserve the right to access and disclose individually identifiable information to comply with any legal obligation or governmental request, to enforce or apply our Terms and Conditions, or to protect our rights, property or safety.

Where your information is stored

 The vast majority of your information is stored securely on our servers in the UK. Some of our third party partners use servers in the United States. When we process data in the United States, we only use providers certified under the EU-approved Safe Harbor Scheme.

When we can delete your information

 If your account is inactive for two or more years, we reserve the right to delete your information, although we’ll try to contact you first.

Emails we send you

 We try only to send you emails which are relevant. There are some emails which we send you only if we have your permission (marketing emails). There are some emails which we send you even if we don’t have your permission (service emails) - we send these to administer the service. Each is explained below.

Marketing emails
These emails include our regular newsletter, emails which help you use the service, special offers, market research emails, emails about discovering your family history with findmypast and about relevant products from Warner Bros. Television Production UK Limited (WBTPUK).

Unsubscribing from marketing emails
 We make it easy for you to do this: there are instructions on every email we send. 

Service emails
Service emails include registration and password change confirmations, and welcome emails that provide useful information about how to use a service or feature when you sign up or start using it. Also, if we make a fundamental change to the website or our Terms & Conditions that we think we need to make you aware of (for legal or simply for courtesy reasons), we may send you a service email.  Because of the nature of these emails, we don’t allow you to unsubscribe, but we can cancel your account if you are no longer interested in using the website. Contact our Customer Support team to do this.

Seeing what information we hold on you: If you want to know what personal information we hold on you, get in contact and we’ll be happy to supply you with it. There is a £10 administration charge to cover the cost of pulling it together. 

Updating your personal information

If the information we hold about you is no longer correct, please update your details in the ‘my account’ area or contact us and we will update our records. In certain situations, we may choose not to change your personal information. In this event, we will include an appropriate statement or note about it with your information. 

Changes to this Privacy Policy

We might make changes to this Privacy Policy from time to time. We will highlight this on the website’s home page. You can also check back here to stay up to date. In any event, will only process your personal information in accordance with the manner you consented to.

Last updated: January 21, 2015